Tuesday, May 1, 2012

Today I Love My Job

For the last 2 months I've been hounded at work by a sales rep for a POS (point of sale not piece of shit) device company. This guy's called me 2 to 3 times per week and emailed me the same amount too.

So, on Monday I sent him this email.

Sales Rep Guy,
I really appreciate all of the time and effort that you've put into giving me information regarding Your Company. I see the benefits of switching and believe that it would be a positive alternative to the provider we are currently using.  However, that being said the issue of switching or not is no longer in my hands. I do not have a time frame of when the owner will decide to switch or even if she will.

It is my suggestion that perhaps, you move on to clients that are in more of a position to switch providers sooner and can offer you a more concrete time frame for when they would like to do that. I have your information and if we decide to switch I will be sure that you are the person that we contact.

Many thanks,

Me

This is what I got back.

Let me speak to the owner and see if we can get this done. I hate to put all this work that I did for you for 3 months and only to have the account closed. This does not make any business sense at all? I speak with 100’s of clients a day if they see the savings they are more than happy to switch, but 3 months I have been waiting and chances are the way this is going I may never see the light at the end of this tunnel. It’s VERY frustrating that the owner can not take a few min to look at this and I feel as though I am just wasting both of our times. Thanks

This guy has been driving me crazy since the beginning of March, not the 3 months he's suggesting and really, how rude is that email.  I feel like a high school girl who just went out to dinner with her boyfriend and now he's mad because I won't put out. Gah!

Anyway, I sent an email to my boss about the situation and a copy of the email I would like to send this guy. I expected my boss to laugh and suggest a better way to word my email, but instead, she said as long as I take out the word "knob", "crybaby" and "stalkerish" I could send it. I love my boss today.

Here's the final letter I got to send.

I'm not sure how long you've been in sales or how big your commission is, but let me suggest that perhaps, aggressive, condescending and overbearing behaviour isn't the best way to win a sale.

I have not kept it a secret that I am not the one who makes final decisions in our organization, but only the messenger. I guess I should have interrupted the owner's wedding planning or maybe her honeymoon to get the answers you're looking for or maybe I should have followed your lead and called her twice, sometime three times a week and emailed to pester her into switching POS providers because that works, right?

I attempted in my last email to very politely suggest that you direct your attention to your clients that are more likely to switch providers and that we would contact you when we are ready and what do I get? I get this email in which you basically suggest that the owner, and by default our organization is, out of your "100's of clients, a huge moron because she doesn't want to save $300. Of course you also imply that she's not only a moron, apparently, she's lazy and inconsiderate because she doesn't want to take the time to look over the figures you painstakingly put together.

Also, about all this work you put in for over 3 months, most of it was spending time phoning me and emailing me about when you'd get an answer. The most, MOST you've done is compile figures and isn't that information pretty easy to find. I mean really? It's kind of your job to have that information available to your "100's of clients".

So, in conclusion, being as aggressive and overbearing as you've been has pretty much shot you in the foot because now, I don't want to do business with you and I'm going to suggest to the owner that a business as desperate as yours probably isn't a good business to do deal with. I will no longer be answering your emails AND I'm purposely avoiding your calls.

The owner will be in contact with you and your manager soon,


Ciao!

*I didn't post names because I'm classy like that.

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